Terms of service

These terms are between you (the customer) and The IT Dept Pty Ltd (ABN 12 665 405 505), an Australian company ("Docket", "we", "us"). By creating an account or using the service, you accept these terms.

Where a section is in plain English, that's deliberate. The legal carve-outs are still legal carve-outs.

Docket is built for Australian sole traders and small businesses. You can use it if you're at least 18 and authorised to bind the entity whose books you're keeping. One person, one account; one entity, one organisation in Docket. Don't share credentials.

You're responsible for what happens under your account. Use a passkey or strong magic-link login. Tell us at hello@theitdept.au immediately if you think your account has been compromised.

Docket is paid software. Plans, prices, and billing cadence are shown on the home page and at sign-up. Subscription fees are charged in advance; you can cancel at any time and won't be billed for the next period.

Annual plans get a pro-rata refund on cancellation; monthly plans run to the end of the period you've already paid for.

We may change prices for new plans or future renewals — we'll give you at least 30 days' notice via email before any change affects you. If you don't like the new price, cancel before the change takes effect.

Cancel any time from your account settings. We keep your books data for 30 days after cancellation so you can export it; after that we delete it (subject to legal retention obligations described in our Privacy policy).

You agree not to:

• Use Docket to break the law (yours or anyone else's).
• Send spam, phishing, or anything misleading through our email / SMS surfaces.
• Reverse-engineer the service to build a competing product.
• Run automated load against the service that isn't normal app or API use.
• Probe for vulnerabilities outside the responsible-disclosure path on the Security page.

We may suspend or terminate accounts that breach these in a way that puts other customers at risk. We'll tell you why if we do, unless we're legally restrained from saying so.

You own your data. We store and process it as your sub-processor while you're a customer. The IP for the Docket service stays with us; the rights you grant us in your data are the minimum needed to actually run the service for you.

Our public API is offered subject to fair-use rate limits. The limits and key-issuance flow are documented in the developer portal. We won't introduce per-call billing without 30 days' notice.

We aim for high availability but don't guarantee uninterrupted service. Planned maintenance is announced in advance. Status incidents are posted publicly.

Nothing in these terms excludes any guarantee, right, or remedy you have under the Australian Consumer Law or other Australian law that we can't legally exclude. Where we can lawfully limit our liability, we limit it to the amount you've paid us in the 12 months before the claim arose.

We are not liable for indirect or consequential loss (lost profits, lost goodwill, third-party claims) — except where the law says we are.

Docket is software, not a tax agent. Computed BAS amounts, GST treatments, account mappings — these are tools, not advice. If you're not sure how something should be booked, talk to a registered tax agent.

You can cancel any time. We can terminate for material breach (uncured after 14 days' notice) or immediately for unlawful use. On termination, the rights and obligations that by their nature survive (payment, IP, liability, governing law) survive.

If we change these terms materially, we'll email you and give 30 days' notice. Your continued use after the effective date is acceptance. If you don't accept, cancel.

These terms are governed by the laws of Victoria, Australia. Disputes go to the courts of Victoria, Australia.

The IT Dept Pty Ltd · ABN 12 665 405 505 · hello@theitdept.au